Refund Policy

Training Events

In order to cancel or reschedule a confirmed training please submit an email request Here

Please submit all cancellation requests within 10 calendar days of registration in order to receive a full refund of paid registration fees.

No shows and cancellations not made within the specified cancellation period will incur the full cost of registration.

Alexis Information Systems reserves the right to cancel any training course due to insufficient enrollment at least 5 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.

Alexis Information Systems is not responsible for any expenses incurred by the customer if a training course is cancelled.

If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to reschedule for a future training course.


Marketplace Purchases
1. Digital Goods
Digital products can’t usually be returned, as they are downloadable, licensed, or accessed on a subscription basis.

Digital products sold through our marketplace are not refundable.

2. You can return most books, DVDs and CDs for a full refund within 30 days of purchase. Simply mail it back to us to the address included in your packing slip.

The refund will be issued at the receipt of your returned items. Please note we will assess a 5% restocking fee for returned books.